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Customer reviews of Alexander Daniel

At Alexander Daniel we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the car buying process as simple and straightforward as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Alexander Daniel

Alexander Daniel

Based on 310 customer reviews

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  • 5

    great company

    By harold J on 12 December 2018 | Purchase not verified

    i would like to comment on the service i recieved from a very exceptional company we saw the advert on autotrader for a black bmw 325i convertable, i rang the phone number and was greeted with a person who has a great knowledge of cars he spoke about how he sourced his cars for sale, the car is everything the owner said it was in the advertisement and on the phone the owner and his man were very attentive supplied coffee and let us take our time over the decision there was no pushing for a sale the only thing i found wrong with the whole thing no biscuits :) with the coffee i can thoroughly recommend the company to any new propective customers alexander and his staff have been honest and straight with us... by the way love the car

  • 5

    Jaguar X Type V6 Estate

    By Steve H on 01 December 2018 | Purchase not verified

    Definetly recomend purchasing a car from this friendly and honest business . They could not help enough and present me with the Jaguar X Type exactly as advertised . Left alone to inspect the car for aslong as I required . Sorted the road tax and relevant phone call . Alot cheaper than all the other dealers so the money saved covered the road tax and insurance payment . Travelled from Mid- Wales and it was easy to find aswell.

  • 5

    The smoothest purchase of a car ever

    By James E on 12 November 2018 | Purchase not verified

    Great friendly and professional service . Alexander Daniel will be the first site I go to when i'm looking to up-grade. I shall definitely recommend them.

  • 5

    Poor... No regard for the customer

    By Keith E on 07 November 2018 | Purchase not verified

    Looked at a car, test drove it. Liked it. Asked them to mot it the same day. They didn't contact me so I phoned and was told they couldn't get it motd until several days later. They never bothered to call me. I had to chase. The mot was due to be done on the Tuesday and they were to call me and we do the deal and I buy the car. Due to their lack of customer service and failure in promise to me, I decided to call Monday to check all was on for tuesday as I was selling my car Tuesday and couldn't be without a car. Was told mot was still on for Tuesday .. However due to people being in touch, they decided to raise the price significantly.. I hadn't put a deposit on the car so there was no legal hold on it for me. Needless to say I wasn't happy and didn't buy it. I write this review to allow you to draw your own conclusions... I have stated the absolute truth. The facts are towards me: They failed at meeting their promises. Money came before my customer satisfaction

  • 5

    Not a good experience

    By Robert S on 21 October 2018 | Purchase not verified

    Before buying a vehicle from this dealer please check everything in working order as in my experience they do not give the vehicle a thorough check over.

  • 5

    Nice garage, car is a lemon!

    By Kristy S on 08 October 2018 | Purchase not verified

    Service here was brilliant when purchasing but the car has been one problem after another. From engine fault lights to faulty window regulators. It needed a new water pump and cam belt,part of the suspension needing replacing, brakes need replacing and now it has an airbag fault. I wish I had never purchased this car. If it seems like a good bargain then there’s a reason!! This is a lot of work for having the car for just 11 months! I’ve never had this many issues from a used car before, maybe I was lucky in the past?

  • 5

    One hundred per cent happy

    By Roger J on 24 September 2018 | Purchase not verified

    This is the second car we have bought from Alexander Daniel and we wouldn't go anywhere else. Totally professional and trustworthy, we would not hesitate to recommend them to anyone.

  • 5

    Don't bother they don't !

    By Susan T on 19 September 2018 | Purchase not verified

    About five or six weeks ago I e mailed Alexander Daniel with an enquiry about a terrano they had for sale , i received no reply . A week later I gave them the benefit of the doubt and telephoned them , the gentleman I spoke to told me the vehicle was in the work shop being checked over and they would give me a call in four or five days time when the vehicle was ready to view , five or six weeks later still waiting for that call ! sorry guys only giving you one star because I can't submit a review with out it !

  • 5

    Highly recommend, excellent service

    By Ian & Denise H on 15 May 2018 | Purchase not verified

    Fantastic place to buy a car. Andy & Alex were very friendly and professional. Great customer service and they made the whole process easy and stress free. I would highly recommend them.

  • 5

    Excellent service!

    By Carl S on 06 March 2018 | Purchase not verified

    The Staff there were very helpful and friendly, they even sent me the spare key which I had forgotten, by post. I took my car to part ex. and came out with my new Kia Sorento within the hour. 5 star service!

    Reply from Alexander Daniel on 18/04/18

    Dear Carl, thanks for taking the time to post your review. We appreciate your comments as we pride ourselves on providing excellent customer service. Best wishes, Alexander