Customer reviews of Alexander Daniel

By George S on 27 January 2017 | Verified purchase

On the 28th of December 2016 my daughter purchased a 16 plate m135 BMW from Alexander Daniel car dealership it was very slick operation. We live in the north east of Scotland and drove over a 700 mile round trip to pick up her beautiful car all through the sale it was completely transparent the paperwork was all done ready as promised and it was a quick signature and back up to Scotland . In my opinion and my daughters we have bought cars from the main dealerships in Audi , Mercedes and BMW and found no difference between theses and Alexander Daniel great job boys would definitely recommend you.

Reply from Alexander Daniel on 11/02/17

Dear George, thank you very much for posting such a great review. We get lots of clients that travel long distances to visit us, so it is important that we are clear and transparent about everything. We are a small family run business, but our team works hard to make sure our customer service is comparable to a main dealer. We hope your daughter enjoyed the 700 mile drive back to Scotland in her new car. Best wishes, Alexander

By Anthony E on 26 January 2017 | Verified purchase

I was very impressed with the professional service plus the paperwork was all in order.

Reply from Alexander Daniel on 11/02/17

Dear Anthony, we are pleased you found us to be professional and efficient. It is important to make sure that the paperwork is well organised as it makes for a hassle free sales process and brings peace of mind for our clients.

By Ronald S on 26 January 2017 | Verified purchase

Small family run company,good service and friendly staff

Reply from Alexander Daniel on 11/02/17

Dear Ronald, thank you for taking the time to post your five star review. As a small, family run company, our team works hard to provide a high level of personal service. Enjoy driving your car. Best wishes, Alexander

By Leslie M on 25 January 2017 | Verified purchase

On arrival to view the car I was made very welcome and allowed to inspect the car without any time restraints or pressure from staff .The car was as advertised if not better , after a brief discussion about the vehicle and a test drive which was enjoyable I decided to proceed and purchase the vehicle.On collection a few days later the owner Mr Daniel informed me that they had renewed all the brake diisc's and pads as a precautionary measure due to visual wear on some of the disc's highlighted by the mechanical technician on the final pre sale inspection. That indeed was a good gesture by Alexander Daniel , very rarely have I dealt with such a company as helpful and honest . I would recommend them unreservedly. Many thanks Mr L Maddock.

Reply from Alexander Daniel on 11/02/17

Dear Leslie, we are over the moon to hear that you enjoyed your car buying experience. We run a successful business based on providing quality vehicles combined with exceptional levels of customer service. We fully check every car before it is sold to make sure that it is in perfect working order. If this means we have to do maintenance work to a vehicle before it is sold, then so be it. It simply isn't worth breaking the trust of a customer - we would rather take the time to do the work before you buy the car, to prevent any future problems. This is a successful business model that works well for us and for customers. We hope you enjoy driving your car. Best wishes, Alexander

By Richard S on 21 January 2017 | Verified purchase

Nice helpful and a great cars. Highly recommended, went above and beyond, great communication. Will definitely be going back. Thanks very much.

Reply from Alexander Daniel on 22/01/17

Dear Richard, Thank you for taking the time to post your review. We are pleased that you found the sales process straightforward. We work hard to make things as easy for our customers as possible. And even after your warranty has expired, we will always look after you. If you have any queries with anything about your car in the future, please let us know and we will be happy to help. We look forward to doing business with you again in the future. Best wishes, Alexander

By Victoria C on 10 January 2017 | Verified purchase

A great company, always on hand, helpful and flexible. I would highly recommend them.

Reply from Alexander Daniel on 22/01/17

Dear Victoria, thank you for posting a five star review - we are pleased that we could help you. Thank you for recommending us to others - reviews like this are important to our business. And don't forget, even after your warranty expires, we are still always on hand if you need any help or advice about future servicing. Best wishes, Alexander

By Valeria G on 09 January 2017 | Verified purchase

Photos online were actually like the car is. Professional and very polite.

Reply from Alexander Daniel on 22/01/17

Dear Valeria, we are pleased you found us professional and polite - providing excellent customer service is important to us. We take great care in providing detailed photographs, including service history, so you can see exactly what the car is like before you arrive. Our customers often travel from across the country to visit us, so it is important that their journeys are not wasted. We hope you enjoy your car. Best wishes, Alexander

By Warren D on 31 December 2016 | Verified purchase

Easy to locate and a friendly welcome, things explained fully and enough time on your own to assess vehicle, I would recommend to others, thankyou

Reply from Alexander Daniel on 22/01/17

Dear Warren, we are pleased to hear your great review. We are always friendly, helpful and on hand to answer any questions, but leave people alone when viewing the car. We source our stock very carefully and feel it speaks for itself. Thank you for your recommendation to others. We hope you enjoy your car! Best wishes, Alexander

By Terry A on 14 December 2016 | Verified purchase

accurate

Reply from Alexander Daniel on 19/12/16

Dear Terry, a short and sweet review, still much appreciated. We hope you enjoy driving your car and are here for you in the future if you need anything. Best wishes, Alexander

By Rakhvir S on 08 December 2016 | Verified purchase

Excellent customer service, made me feel welcome. Definitely recommend buying a car from these guys!!

Reply from Alexander Daniel on 19/12/16

Dear Rakhvir, thanks for your review and recommendation - this is much appreciated. We hope you enjoy driving your car and hope to see you again in the future. Best wishes, Alexander